Privacy and Cookie Policy

Last updated: 01 January 2025

This Privacy and Cookie Policy explains how we collect, use and protect your personal information when you visit our website or contact us regarding solar panel installations, battery storage systems or related services. We comply with the UK General Data Protection Regulation and the Privacy and Electronic Communications Regulations.

1. Who we are

Solar Panel Installers Limited trading as Solar Panel Installers UK designs, supplies and installs solar photovoltaic systems and battery storage solutions for homeowners and businesses across the United Kingdom.

Solar Panel Installers Limited is a company registered in England and Wales.

Registered office:
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom

Administrative correspondence address:
34 Fairwater Drive
Woodley
Reading
RG5 3HH
United Kingdom

Email: info@solarpanelinstallers.co.uk
Telephone: 0118 338 5065

For data protection matters, please contact us using the details above.

2. Information we collect

Information you provide to us

When you request a quote or make an enquiry, you may provide:

  • Name
  • Address and postcode
  • Email address
  • Telephone number
  • Details about your property or business
  • Any additional information you choose to share

Information collected automatically

We may automatically collect:

  • IP address
  • Browser type
  • Pages viewed
  • Time spent on the website
  • General location information
  • Website interaction data

Cookies

We use cookies to support website functionality, improve site performance and, where you give consent, measure analytics and marketing activity. Non essential cookies only run after you have chosen to allow them using our cookie settings panel.

You can delete cookies at any time through your browser settings.

3. How we use your information

We use your personal information to:

  • Respond to enquiries and provide quotations
  • Arrange surveys, installations and after care
  • Improve our website and services
  • Send marketing updates only where you have given consent
  • Meet legal, regulatory or insurance obligations
  • Maintain internal business records

We never sell personal data.

4. Legal basis for processing

Under UK GDPR, we rely on:

  • Contract – where processing is necessary to provide a quotation or carry out an installation
  • Consent – for analytics cookies, marketing cookies and marketing communications
  • Legitimate interests – improving website performance, ensuring security and responding to enquiries
  • Legal obligation – compliance with tax, accounting and regulatory standards

5. Data retention

We retain personal data only for as long as necessary:

  • Enquiry records – typically up to 12 months
  • Customer installation and accounting records – up to 7 years

You may request deletion at any time unless we are legally required to retain certain information.

6. Sharing your information

We may share information with:

  • Surveyors and installation technicians
  • Electrical partners
  • IT and hosting providers
  • Payment processors and accountants
  • Regulatory bodies where legally required

We share only what is necessary to deliver our services.

7. International transfers

If personal data is transferred outside the United Kingdom, appropriate safeguards such as Standard Contractual Clauses are used to protect your information.

8. Your rights

You have the right to:

  • Access personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office

Information Commissioner’s Office: https://www.ico.org.uk

9. Marketing communications

We send marketing communications only where you have given consent. You may opt out at any time by contacting us or using the unsubscribe link where applicable.

10. Cookies and similar technologies

We use three types of cookies:

Necessary cookies
These allow the website to function and are always active.

Analytics cookies
Used to measure website performance and only run with consent.

Marketing cookies
Used to deliver relevant advertising and only run with consent.

You can update your cookie preferences at any time by using the Cookie Settings link in the footer of our website.

11. Security

We use appropriate technical and organisational measures, including secure servers, encrypted connections and controlled access procedures, to protect your personal data from misuse, loss or unauthorised access.

12. Updates to this policy

We may update this Privacy and Cookie Policy from time to time. The latest version will always be published on this page.