Last updated: 01 January 2025

This Privacy and Cookie Policy explains how we collect, use and protect your personal information when you visit our website or contact us about solar panel installations, battery storage systems or related services. We follow the UK General Data Protection Regulation and the Privacy and Electronic Communications Regulations.

1. Who we are

Solar Panel Installers UK provides the design, supply and installation of solar PV systems and battery storage solutions for homes and businesses across the United Kingdom.

Email: info@solarpanelinstallers.co.uk
Telephone: 0118 338 5065
Address: 71-75 Shelton Street, LondonWC2H 9JQ

For data protection matters please contact our Data Protection Lead using the details above.

2. Information we collect

Information you provide to us

When you request a quote or make an enquiry, you may provide:

Name
Address and postcode
Email address
Telephone number
Details about your property or business
Any information you choose to share

Information collected automatically

We may automatically collect:

IP address
Browser type
Pages viewed
Time spent on the website
General location information
Website interactions

Cookies

We use cookies to support website functionality, improve site performance and, where you give consent, measure analytics and marketing activity. Non essential cookies only run after you have chosen to allow them using our cookie settings panel.

3. How we use your information

We use your personal information to:

Respond to enquiries and provide quotations
Arrange surveys, installations and after care
Improve our website and services
Send marketing updates only when you have given consent
Meet our legal, regulatory or insurance obligations
Maintain internal business records

We do not sell your personal information.

4. Legal basis for using your information

We rely on the following legal grounds under UK GDPR:

Contract: when processing is necessary to provide a quote or carry out an installation
Consent: for analytics cookies, marketing cookies and marketing communications
Legitimate interests: improving website performance, ensuring security and responding to business enquiries
Legal obligation: compliance with tax, accounting and regulatory standards

5. How long we keep information

Enquiry information: up to 12 months
Customer records: up to 7 years due to legal and accounting requirements

You may request deletion at any time unless we must retain information to comply with the law.

6. Sharing your information

We may share information with:

Surveyors and installation technicians
Our electrical partners
IT and hosting providers
Payment processors and accountants
Regulatory bodies where legally required

We only share what is necessary to deliver our service. We never sell personal data.

7. International transfers

If your data is transferred outside the United Kingdom, we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your information.

8. Your rights

You have the right to:

Access personal data we hold about you
Correct inaccurate information
Request deletion of your information
Object or restrict certain types of processing
Move your data to another provider (data portability)
Withdraw consent for marketing or analytics at any time
Complain to the Information Commissioner’s Office (ICO)

ICO Website: www.ico.org.uk

9. Marketing communications

We send marketing communications only when you have given consent. You may opt out at any time by contacting us or using the unsubscribe link where applicable.

10. Cookies and similar technologies

We use three types of cookies:

Necessary cookies

These allow the website to function. They always run.

Analytics cookies

Used to measure website performance. They only run when you have given consent in our cookie settings banner.

Marketing cookies

Used to deliver relevant advertising. They only run with your consent.

You can update your cookie preferences anytime by using the Change cookie settings link in the footer of our website.

11. How we protect your information

We use appropriate security measures including secure servers, encrypted connections and controlled access to protect your information from misuse, loss or unauthorised access.

12. Updates to this policy

We may update this Privacy and Cookie Policy from time to time. The latest version will always be published on this page.

Contact us

If you have any questions about this policy or how we handle your data, please contact our Data Protection Lead at: